Our client
This is a business that keeps Auckland moving – connecting communities, commuters, and tourists with some of the region’s most iconic destinations. With a packed summer season ahead, they’re looking for an experienced people leader to guide a frontline team through the busiest months on the water.
You’ll be stepping in to lead a largely seasonal team – many of whom will be new to the business – helping build confidence, capability, and a strong sense of team culture from day one. This is a hands-on, on-the-ground role where every day brings variety, challenge, and the chance to make a real impact!
The role
- Lead and motivate a frontline team, setting clear expectations and providing regular, constructive feedback
- Onboard, train, and support new team members so they’re confident and customer-ready
- Ensure all team members meet uniform, PPE, and service presentation standards
- Maintain high company-wide standards – cleanliness, presentation, and exceptional customer service
- Address performance or conduct issues promptly and fairly
- Be the calm in the chaos – problem-solving on the fly and stepping in when needed
- Collaborate with leadership on process improvements and contribute to ongoing training initiatives
- Manage daily operations – rostering, team allocation, and smooth shift delivery
About you
You’re a natural leader who thrives in a fast-paced, people-first environment. Calm under pressure and confident in your decisions, you lead with empathy and bring out the best in others.
- Proven team leadership experience in a customer-facing or operational setting
- Strong communication skills and the ability to have robust conversations, deliver feedback, and influence stakeholders
- A coaching mindset with a passion for developing people
- Excellent time management and organisational skills
- Confidence navigating safety procedures and quality standards
- Maritime or transport operations experience (not essential!)
- Open to experience within Learning and Development or HR, as you will be leveraging very similar skills and approaches
About HOME Recruitment
Great to meet you! We’re a boutique agency specialising in corporate service and business support opportunities for a diverse portfolio of clients across temporary, contract and permanent positions.
We are committed to creating a diverse and inclusive recruitment process where all individuals feel valued, respected, and empowered. We encourage candidates from all backgrounds, identities, and experiences to apply! If you require any accommodations during the application process, please don’t hesitate to let us know.
To apply for this job please visit apply.jobadder.com.