Reception and Office Administrator

Part time – 20 hours per week
Monday – Friday – 10am – 2:30pm
Mt Wellington Location – Office Based

Our Client
  
Our client is a global financial services business headquartered in Tokyo, Japan. Founded in 1988, they have grown into a highly respected organisation offering innovative leasing and lending solutions to both individuals and businesses.
  
With operations across more than 30 countries and regions, this company blends international expertise with a forward-thinking mindset. Their focus on smart, tailored financial solutions has made them a trusted partner worldwide, and their Auckland office is no exception.
  
This Reception and Office Administrator role is ideal for someone seeking work during the middle of the day. You will be based at their Mt Wellington office, helping to support their team during their busy lunch time period 10:00am – 2:30pm. The role is varied mixing front-of-house customer interaction with behind-the-scenes admin support. No two days will look the same.
  
Key Responsibilities
You will be the friendly face and voice of the office, while also keeping things running smoothly in the background. Your responsibilities will include:

• Front desk and phone support as the first point of contact for customers visiting the office or calling in. Conversations may include:
  • Discussing insurance policies if a leased vehicle has been damaged
  • Coordinating tow trucks for broken-down vehicles
  • Answering general enquiries and providing clear, helpful information
• Following a check-box system, ensuring all required forms are completed, returned, and accurately entered into the system
• Pitching in where needed and confidently taking on tasks outside your core duties when required. This could include:
  • Driving vehicles to get a WOF
  • Inspecting returned vehicles if the usual team member is tied up
• General office support, including:
  • Monitoring and updating customer details in the database
  • Assisting with insurance claim enquiries
  • Delegating incoming emails to the right people
  • Checking rental vehicles in and out
  • Issuing orders and processing invoices
• Ad hoc administration support for the National Manager, helping take a few things off his plate and keep everything running smoothly

About You
  
This role would suit someone who enjoys variety, people interaction, and flexible hours. You might be:

• A parent looking for work that fits around school or daycare runs
• Someone returning to the workforce or studying
• Or simply someone who prefers working during the middle of the day

To be successful in this role, you will bring:

• Confidence engaging with a wide range of people and handling multiple queries at once
• Experience with CRM systems and data entry, along with intermediate skills in Microsoft Outlook and Excel
• A full NZ driver’s license